Spyglass Apartments - A Luxury Community

My overall experience with Spyglass was great. The community is very amiable. The management team is excellent, very friendly, and professional. Lynette, Kathleen, and Tiffani are exemplarily helpful. Logan and the maintenance team conduct themselves professionally with integrity. Maintenance issues were not many, but they were quickly addressed when anything came up.

I lived here for one year and facilities were average. The pool area is nice, except for frequent unavailability of propane tanks for grills and TVs that were only occasionally working. The staff were friendly, though I was charged bogus charges at move-out and never provided proof of service for what I was being charged. I would not recommend living here due to how I was fraudulently overcharged for move out fees.

I was overall disappointed with my stay at Spyglass. The pictures and advertisements for the property look/sound fantastic, however these standards did not hold up once I moved in. I had a 13 month lease and moved out in July. There were several issues I identified, however my main focus is the lack of safety on the property. I had several instances where safety was breached in which the office was notified and nothing was done. I was followed back to my apartment by another tenant one evening and immediately told management, to which their reply was that they’d look into it, and it’s a possibility he had a crush on me. There was no follow up and the tenant I had identified stayed on the property with no consequence. Spyglass also has annual inspections which were extremely unorganized and it was difficult to know when management would be coming by. They had given a vague 5 day block, but made no indication of what building or time. I work nightshift, and was sleeping around 2 pm when I was awakened by 2 loud knocks while 4 large men simultaneously used the master key and came into my apartment. I noticed at about 6pm that they had left the master key in my doorlock outside in the hallway. I returned the key to the office a few days later, to which the office was completely unaware they were missing a MASTER KEY. Spyglass is not gated, but they do offer safety measures with key fobs to get into the elevators and stairwells. The stairwell on the far end of the property was never locked, the door was constantly broken and slammed extremely hard behind you, with hazardous, sharp metal pieces hanging off both front and back of the door. The tile on the outside of the building is also falling off. Large pieces about 1x2 falling near/onto walking pathways and parking lots. As a young, working, single female I did not feel safe and was happy to move as soon as my lease was up. There’s much more I could comment on, but safety was most important to me and in my opinion it was not their priority.